Please allow 2 business days for processing on all orders. Processing time is in addition to shipping speed.

All retail items are shipped USPS or UPS in the United States. If an item arrives damaged, send us a message at orders@pureblendtea.com with your order number and photos showing damage and we will ship you out a new item or issue store credit.

Please note the shipping times estimated at checkout are not guaranteed by Pureblend Tea, LLC as items are shipped by USPS and UPS. Pureblend Tea, LLC is not liable for items damaged in transit but is able to replace any items which are damaged or defective not due to shipping issues. If you need your item faster please contact us about shipping options.

USPS International First Class Mail is the least expensive and SLOWEST shipping option for international orders. Orders shipped USPS International First Class can take over a month to arrive and are not able to be tracked once they leave the US. We highly recommend an upgraded shipping option for international orders. If you have any issues with the delivery of your international order please contact the shipping company directly for assistance.

Please ensure your shipping address is correct at checkout. If items are returned to us, shipping will need to be repaid for your items to be sent back out to your correct address. Once an item is shipped the shipping address cannot be changed and a new order must be created. If an item is lost in the mail and cannot be delivered, a new order must be made. 

Pureblend Tea, LLC is not responsible for any items after they leave our facility. If an item is lost in transit or cannot be delivered, the buyer must contact the shipping company to resolve any shipping issues and or file any claims with that shipping company so the item can arrive safely to them. Once it leaves our facility we cannot be responsible for any item not being delivered as it is then out of our hands and shipped to the address that was provided at checkout.